Regular care can help keep commercial roller shutters operating reliably. The most useful routine is straightforward: follow the product’s care instructions, keep the operating area clear, notice changes in performance and arrange professional servicing.
These tips apply to routine observation and cleaning. They do not replace the instructions for your particular roller shutter or a technician’s assessment of a fault.
Keep the opening and operating area clear
Before operating the shutter, check that people, stock and other obstructions are clear of its path. Make sure staff know how to use the installed controls and whom to contact if something changes.
Clean according to the manufacturer’s instructions
Use the cleaning method recommended for the curtain material and finish. Where the product instructions permit, a soft cloth and mild soapy water can help remove surface dirt. Avoid abrasive products and keep water away from motors, controls and electrical components. Only clean areas that can be reached safely.
Do not apply oil, grease or other lubricants indiscriminately. The appropriate product and application point depend on the door. Ask the service team if you do not have the care instructions.
Watch for changes in operation
Look for new noise, uneven travel, sticking, visible damage or a change in how the controls respond. Record when the issue started and whether it happens consistently. This information can help a technician diagnose the fault.
If the shutter is damaged, jammed, off its guides or moving unexpectedly, stop operating it and keep the area clear. Do not force it, bypass a safety device or attempt repairs to springs, motors, electrical components or loaded mechanisms.
Arrange planned professional servicing
Agree a servicing schedule that suits the model, usage and site conditions. Keep records of inspections, repairs and replacement parts, and report faults when they occur rather than waiting for the next scheduled visit.
Read more about why commercial doors need servicing, or contact our commercial roller shutter repairs team.
Repair or replace a roller shutter?
Noise or difficult movement does not automatically mean the entire shutter needs replacing. A technician should assess the cause, the condition of the door, the availability of parts and whether the existing product still suits the premises. Compare the recommended repair with replacement options before making a decision.
Get help with shutter maintenance
Contact KRGS Doors with your location, door type and a description of the issue, or call 1800 897 822. If the door is stuck and the premises cannot be secured, call to discuss emergency repair assistance.
Content updated 2 November 2026.