A commercial door is part of the daily routine of opening, closing and securing your premises. Planned servicing helps identify wear and operating problems before they lead to an unexpected breakdown.
Roller shutters, security grilles and folding doors have different maintenance requirements. A service should follow the instructions for the installed product and account for how frequently it is used and the conditions on site.
Why service your commercial door?
Identify wear and faults early
Changes in movement, unusual noises or damaged components deserve attention. A technician can assess the cause and recommend repairs rather than allowing staff to keep operating a faulty door.
Reduce disruption to trading
A door that will not open can interrupt access. One that will not close can leave premises difficult to secure. Planned servicing can help reduce avoidable disruption, although it cannot prevent every fault.
Support reliable operation
Inspection and maintenance help keep the door operating as intended. Keeping a service record also gives the next technician useful information about previous faults, repairs and replacement parts.
Signs your door needs attention
- New grinding, scraping or rattling sounds.
- Uneven movement, sticking or difficulty opening or closing.
- Visible damage to the curtain, guides, locks or surrounding fixings.
- An operating control or safety feature that does not respond as expected.
If the door is damaged, has left its guides or moves unexpectedly, stop using it and keep people clear. Do not force the door or attempt to adjust springs, motors, electrical components or other loaded mechanisms. Arrange an assessment by a qualified technician.
How often should your KRGS door be serviced?
KRGS has recommended servicing shopfront doors every six months. Confirm the appropriate interval for your particular door with our service team: frequent operation, environmental exposure and the manufacturer’s instructions may call for a different schedule. Do not wait for the next planned service if a fault develops.
What should you tell the service team?
Provide the site address, door type, any identifying model information and a description of the problem. Explain whether the door is open, closed or stuck partway, and mention access restrictions or preferred attendance times. Photographs can help the team understand the issue before a visit.
Book a door service
Contact our commercial door repairs and servicing team or call 1800 897 822. If you cannot secure the premises, visit our emergency repairs page and call to confirm assistance in your area.
For routine care between service visits, see our roller shutter maintenance tips.
Content updated 2 November 2026.